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Refund and Return Policy

Effective Date: 01 January 2025

At Kitchenwarewala.in, we strive to deliver quality products and a smooth shopping experience. This Refund and Return Policy explains the conditions under which returns, replacements, cancellations, and refunds may be accepted.

Kitchenwarewala.in is owned and operated by Laxmi Kitchen Emporium.

By placing an order on our website, you agree to this Refund and Return Policy.

1. Return Eligibility

We accept return or replacement requests only in the following cases:

• The product delivered is damaged in transit
• The product delivered is defective or not working properly on arrival
• The wrong product was delivered
• The product has missing parts or accessories

Return or replacement requests will not be accepted for reasons such as:

• Change of mind after delivery
• Customer does not like the product
• Customer ordered the wrong item, size, color, or variant
• Minor color or design variation due to screen display, brand update, or packaging change
• Delay caused by courier or unforeseen logistics issues after dispatch

2. Return Window and Time Limit for Reporting Issues

Eligible return or replacement requests must be raised within 7 days of delivery.

For damaged, defective, wrong, or missing items, the issue must be reported to us within 24 hours of delivery with the required proof mentioned below.

Requests made after the applicable time limit may not be accepted.

3. Proof Required for Return or Replacement

To process a return or replacement request, the customer must provide:

• Order number
• Clear photos of the product
• Clear photos of the package and shipping label
• Unboxing video recorded from the moment the sealed package is opened

Important: Claims for damaged, missing, or wrong items may be rejected if an unboxing video is not provided.

4. Product Condition for Return

A return or replacement will only be considered if the product is:

• Unused
• Undamaged by the customer
• Returned with original packaging, tags, accessories, manuals, and invoice if available

Products that are found to be used, washed, altered, broken due to misuse, or returned without original packaging may be rejected.

5. Non-Returnable Items

The following items are generally not eligible for return or refund unless received damaged, defective, wrong, or with missing parts:

• Used products
• Opened or tampered products
• Products damaged after delivery due to misuse or mishandling
• Clearance, sale, promotional, or special-offer items
• Made-to-order, custom, or special procurement items
• Items where hygiene, safety, or personal-use conditions apply after opening

6. Return Method

For approved return cases, customers must contact us first by email or phone before sending any product back.

If the return request is approved, we will share the return instructions and return address with the customer.

Depending on service availability, we may arrange a return pickup from the customer’s address. If pickup is not available in the customer’s area, the customer may be required to self-ship the product to the address shared by us.

Please do not send any product back without approval from our team.

7. Return Shipping Cost

For approved returns due to a damaged product, defective product, wrong product, or missing parts/accessories, the return shipping cost will be borne by Kitchenwarewala.in / Laxmi Kitchen Emporium, subject to verification and approval.

If return pickup is not available and the customer is asked to self-ship the product, return shipping reimbursement may be provided only for approved damage, defect, wrong item, or missing item cases. The reimbursement amount and method will be confirmed by us before the product is shipped back.

For returns or cancellations caused by customer error, incorrect address, unavailable recipient, wrong order placed by the customer, refusal to accept delivery, or any reason not related to damage, defect, wrong item, or missing item, the customer will be responsible for the applicable forward shipping, return shipping, handling, and Cash on Delivery charges, if any.

8. Replacement Policy

Where eligible, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue.

If the same product is not available, we may offer:

• A replacement with a similar product, or
• A refund, at our sole discretion

Replacement for approved damaged, defective, wrong, or missing-part cases will be provided at no extra product cost after verification.

9. Refund Policy

Refunds will be processed only if a return or cancellation is approved by us.

Approved refunds, if applicable, will be processed to the original payment method within 5 to 7 working days after approval. The actual credit time may vary depending on the bank, card issuer, UPI provider, or payment gateway.

The following charges are generally non-refundable, except where required due to an approved damage, defect, wrong item, or missing item case:

• Shipping charges
• Cash on Delivery charges, if applicable
• Payment gateway charges, where applicable
• Return courier charges, where applicable

10. Order Cancellation

Orders can be cancelled only before dispatch.

Once an order has been packed, handed over to the courier, or marked as dispatched, it cannot be cancelled.

If a customer refuses to accept a prepaid order or Cash on Delivery order after dispatch without a valid reason, the refund may be rejected or shipping, return shipping, Cash on Delivery, and handling charges may be deducted.

11. Failed Delivery / Incorrect Address

Customers are responsible for entering the correct shipping address, phone number, and PIN code at the time of placing the order.

If an order is delayed, returned, or undelivered due to incorrect address, unavailable recipient, wrong phone number, repeated non-contact by the customer, or refusal to accept delivery, any refund will be subject to deduction of shipping, handling, Cash on Delivery, and return courier charges, where applicable.

12. Inspection and Approval

All returned items are subject to inspection after they are received by us.

Approval or rejection of return, replacement, or refund will be based on the actual condition of the product and verification of the issue reported by the customer.

Our decision after inspection shall be final in case of misuse, false claim, incomplete item return, or damaged return package.

13. Contact Us for Return / Refund Requests

For any return, replacement, cancellation, or refund request, please contact us at:

Laxmi Kitchen Emporium
Website: https://kitchenwarewala.in/
Email: laxmikitchen2015@gmail.com
Phone: +91 93140 33247
Address: Plot No 2, R K Nagar, Opp Gate No 2, Maheshwari Green Park, Near B R Birla School, Jodhpur – 342008, Rajasthan, India

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